Terms of Service

Last updated: July 7, 2026

These terms are the agreement between you and PrinterFlo for using our software. Please read them — by using the Service you agree to them.

1. Agreement to terms

These Terms of Service ("Terms") govern your access to and use of the PrinterFlo website, application, and related services (the "Service"). If you use the Service on behalf of a business, you represent that you're authorized to accept these Terms for that business.

2. The Service

PrinterFlo provides management software for print and sign shops — including quoting, a production board, customer approvals, and tools to take deposits and payments through Stripe. The Service is offered on an evolving, early-access basis: features may be added, changed, or removed as we improve it.

3. Accounts

• You must provide accurate information and keep it up to date.
• You're responsible for safeguarding your login credentials and for all activity under your account.
• You must be at least the age of majority in your jurisdiction to use the Service.
• Notify us promptly of any unauthorized use of your account.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful, infringing, or fraudulent purpose.
• Upload content you don't have the rights to, or that is unlawful or harmful.
• Attempt to access accounts or data that aren't yours, or probe, scan, or breach security.
• Reverse engineer, resell, or misuse the Service or overload our infrastructure.

5. Your content and data

You retain ownership of the data and content you put into PrinterFlo — your quotes, orders, customers, and files ("Your Content"). You grant us a limited license to host, process, and display Your Content solely to provide and improve the Service. You're responsible for Your Content and for having the necessary rights and permissions, including for your own customers' personal information. You can export Your Content, consistent with our data-ownership approach.

6. Payments through Stripe

• PrinterFlo helps you collect deposits and payments through your own connected Stripe account. You are the merchant of record for those transactions.
• Your use of Stripe is subject to the Stripe Services Agreement. PrinterFlo is not a bank or payment processor and does not hold your funds.
• You're responsible for your own pricing, refunds, chargebacks, and any taxes on your sales.
• Stripe's processing fees are set by Stripe. Any PrinterFlo subscription fees are separate and described at sign-up.

7. Fees and subscriptions

Some features may require a paid subscription. During early access, pricing and plan details may change; we'll give reasonable notice of material changes to fees for your plan. Unless stated otherwise, fees are non-refundable except where required by law.

8. Intellectual property

The Service, including its software, design, and content (excluding Your Content), is owned by PrinterFlo and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. You may not use our trademarks without permission.

9. Third-party services

The Service integrates with third parties such as Stripe. We're not responsible for third-party services, and your use of them is governed by their terms and policies.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or secure. During early access you may encounter changes or interruptions.

11. Limitation of liability

To the maximum extent permitted by law, PrinterFlo and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the claim (or, if you paid nothing, CAD $100).

12. Indemnification

You agree to indemnify and hold PrinterFlo harmless from claims, losses, and expenses arising out of Your Content, your use of the Service, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms or if we discontinue the Service. On termination, you can request an export of Your Content for a reasonable period, after which we may delete it.

14. Changes to these terms

We may update these Terms from time to time. We'll revise the "Last updated" date above and, for material changes, provide additional notice where appropriate. Continuing to use the Service after changes take effect means you accept the revised Terms.

15. Governing law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws rules, and the courts located there will have jurisdiction over any disputes, except where applicable law provides otherwise.

16. Contact us

Questions about these Terms? Email support@printerflo.com.